Terms and Conditions & Privacy Policy

Call & Text Recording Acknowledgment

By contacting Medial Construction Services LLC by phone or text message, whether manually or via our website, you acknowledge and agree that your communication may be recorded, monitored, or stored. These practices are utilized for legitimate business purposes, including but not limited to quality assurance, customer service improvement, training, documentation of project-related communications, and dispute resolution.

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If you do not wish to have your communication recorded or monitored, you must notify our team at the start of the call or choose to contact us by email at medialconstructionservices@gmail.com instead.

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Information We May Collect

When you communicate with us via phone or text message, we may collect and retain certain information, including:

• Caller identification and phone number

• Call duration, timestamps, and call logs

• Voicemail messages

• Text message content

• Call recordings, when applicable

This information is considered confidential and is handled in accordance with this policy.

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Purpose of Data Collection

Communication data is collected and used for the following purposes:

• Verifying and documenting project details, approvals, and changes

• Enhancing customer service and communication accuracy

• Training and supervising team members

• Maintaining internal records relevant to services provided

• Addressing inquiries, concerns, or disputes

• Complying with legal, insurance, or regulatory requirements

We do not sell or distribute communication data to third parties for marketing or unrelated purposes.

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Data Protection & Security

Medial Construction Services LLC maintains commercially reasonable administrative, technical, and physical safeguards to protect communication data from unauthorized access, misuse, or disclosure. Access to recordings and text logs is restricted to personnel who require such information to perform legitimate business functions.

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Limited Sharing of Communication Data

We may share call or text information only under the following circumstances:

• With third-party service providers who assist in operating our phone or messaging systems

• With subcontractors or vendors when necessary to coordinate project-related communications

• When required to comply with applicable laws, legal processes, subpoenas, court orders, or arbitration proceedings

We do not share communication recordings for advertising or unrelated commercial purposes.

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Consent to Recording and Monitoring

By initiating a phone call or text message to Medial Construction Services LLC—or by using the click-to-call or click-to-text features on our website—you provide express consent to the recording, monitoring, and storage of your communication as outlined in this policy.

If you do not consent to these practices, you must inform us before the call continues or utilize alternative methods of communication such as email.

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Policy Updates

Medial Construction Services LLC reserves the right to update or modify this Call & Text Recording Policy at any time. Changes will take effect immediately upon being posted on this page. Continued use of our communication channels constitutes acceptance of any revisions.

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SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Medial Construction Services. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.medialcs.com/terms. For assistance, text HELP or visit our website at www.medialcs.com.  Reply STOP to any message to opt out.